Refund policy

Return and Refund Policy
The Urban Basket

At The Urban Basket, we strive to deliver the best quality products to our customers. Please read our Return and Refund Policy carefully before making a purchase.

1. Return Policy

• Eligibility for Returns:
  Returns are only accepted if the product delivered is damaged. Returns for reasons such as personal preferences, dissatisfaction with the product, or change of mind will not be entertained.
• Damage Reporting:
  Customers are required to report any damage to the product by sending an email to urbanbasketofficial@gmail.com within 24 hours of delivery.
  • Mandatory Requirement: Please include an unboxing video as proof to process the return request.

2. Refund Policy

• Damaged Product Refund:
  In the case of a damaged product, once the return is approved and processed, the refund will be made to the customer's original payment account.
• Out-of-Stock Products:
  For prepaid orders where the product is out of stock, the refund will be processed within 7 working days.
• Missing Items in Delivery:
  If any item is missing from your order, please report it via email to urbanbasketofficial@gmail.com. Refunds for missing items will be made within 5 working days after verification.
• Safe Payment Processing:
  All refunds are processed securely via Cashfree Payment Gateway, ensuring that your payments are safe.

3. Important Notes

• Returns or refunds will not be considered without the unboxing video.
• Refunds will only be issued to the original payment account used during the purchase.
• The Urban Basket reserves the right to deny refund or return requests that do not meet the terms outlined in this policy.

For any queries or assistance, please contact our support team at urbanbasketofficial@gmail.com.

Thank you for shopping with The Urban Basket! We value your trust and strive to ensure a hassle-free shopping experience.