Privacy policy

 

Urban Basket respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable Indian data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and address.
  • Payment Information: For orders placed via our platform, we collect billing details through secure payment gateways.
  • Device Information: IP address, browser type, and operating system for analytics and to improve user experience.

2. How We Use Your Information

We use the collected information to:

  • Process and deliver your orders.
  • Respond to your queries, complaints, or requests.
  • Improve our services, products, and customer experience.
  • Send promotional offers, updates, or newsletters (with your consent).

3. Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your data:

  • With delivery partners to ensure smooth order processing and shipment.
  • With legal or regulatory authorities, if required by law.
  • With third-party service providers for payment processing, marketing, or analytics, under strict confidentiality agreements.

4. Data Retention

We retain your personal data as long as necessary to fulfill the purposes outlined in this policy unless otherwise required by law.

5. Data Security

We implement reasonable security measures, such as encryption and firewalls, to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under Indian law, you have the right to:

  • Access and review the personal information we hold about you.
  • Request corrections or updates to your information.
  • Withdraw consent for marketing communications at any time.

7. Cookies and Tracking Technologies

Our website may use cookies to improve your browsing experience. By using our site, you consent to the use of cookies in accordance with this policy.

8. Grievance Redressal

If you have any concerns regarding the handling of your personal information, please contact us:

Grievance Officer:
Urban Basket
Email: urbanbasketofficial@gmail.com
Phone: +91 9994909505
Address: 2/142 East Ramalingam Road, RS Puram, Coimbatore, Tamil Nadu, India

We will address your grievances promptly, as per the timelines outlined in applicable laws.

9. Updates to the Privacy Policy

We may update this policy from time to time. Any changes will be communicated via our website or other means.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu.